RETURN POLICY
DOMESTIC RETURN POLICY
We accept returns or exchanges within 14 days of delivery date*. Returns will be refunded minus a return shipping fee of $15. All items discounted at and over 40% are Final Sale and may not be returned or exchanged.
*this applies to all non-face mask merchandise and online purchase.
EXCHANGE & STORE CREDIT
We provide two exchange options: Exchange or store credit
- You will receive an email with your new order number.
- Any exchanges requested that we do not have in stock will automatically be issued as a refund.
- Exchanges are processed for the discounted amount paid for each item and we cannot honor a new discount code for exchange requests of different items.
- Store credit is issued via Gift Card and can be used to make a future purchase.
CONDITIONS
- All items discounted at and over 40% are Final Sale and may not eligible for return or exchange.
- Items must be received in original condition - unworn, unwashed, original tags must be intact.
- Face masks cannot be returned or exchanged after delivery.
- Footwear must include the original shoe box in its original condition.
- Our products are dispatched through our NYC retail location. All items come on a first come first serve basis. We try our hardest to fulfill all orders in full.
RETURN PROCESS
Follow this link to initiate your return:
Exchanges and refunds are processed within 5-7 business days after receiving the merchandise. An e-mail confirmation will be sent when your exchange/refund has been processed. Please note, all exchanges are based on stock availability. We cannot process your exchange until we receive your original order.For any questions regarding return and exchanges, please e-mail returns@kesnyc.com
- All refunds will be processed back to the original payment method used to place the order.
